• 9316826267
  • info@hhindia.in

At Healing Hands, we strive to deliver your orders quickly, safely, and efficiently. This Shipping & Delivery Policy explains how we handle order processing, shipping, and delivery timelines.

1. Order Processing

Orders are processed within 1–2 business days after payment confirmation.

Orders placed on weekends or public holidays will be processed on the next working day.

You will receive an email or SMS confirmation once your order has been dispatched.

2. Shipping Locations

We currently ship across India.

International shipping may be available on request; please contact our support team at info@hhindia.in for details.

3. Delivery Timelines

Standard delivery within India usually takes 4–7 business days, depending on your location.

Remote areas may take a little longer.

Delays may occur due to unforeseen circumstances such as weather, courier disruptions, or public holidays.

4. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your order.

Occasionally, we may offer free shipping promotions, which will be clearly mentioned on the website.

5. Tracking Your Order

Once your order has been dispatched, we will provide a tracking ID and courier details via email/SMS.

You can track your shipment directly on the courier’s website or through the link provided.

6. Failed Delivery Attempts

Our courier partners will make multiple attempts to deliver your order.

If the delivery fails due to incorrect address, unavailability of the recipient, or refusal to accept, the order may be returned to us.

Re-shipping charges may apply for re-delivery.

7. Damaged or Tampered Packages

If you receive a package that appears damaged or tampered with, please do not accept the delivery.

Notify us immediately at info@hhindia.in so we can assist you with a replacement or resolution.

8. Delays Beyond Our Control

While we make every effort to deliver on time, Healing Hands is not responsible for delays caused by courier companies, natural disasters, strikes, or other factors outside our control.

9. Contact Us

For questions regarding shipping or delivery of your order, please contact us at:

📧 info@hhindia.in